Cancellation and Refund Policy


We will not process your order until we receive full payment for the same if its a prepaid item.


 All sales are final.

 We will reproduce your order if we verify that we made an error.

 We must be notified within 48 hours from delivery of any defects with an image.

 We may request that you return 100% of a defective order within 3 business days before we agree to redo your order.

 Kritenya will gladly reimburse return shipment costs of authorized exchanges/returns.

 In case of Payment Cancellation from the customer end, the refund will be initiated within 5 days after the Cancellation.


For Cancellations please contact us via the contact us link. 

Requests received later than 10 business days prior to the end of the current service period will be treated as a cancellation of services for the next service period.

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